Shipping policy

At The Bookmark & Co, we aim to ensure that your orders are processed and delivered in a timely and secure manner. Please read our Shipping & Delivery Policy carefully before placing an order.

Order Processing

Orders are processed within 1–2 business days after order confirmation
Orders are not processed or dispatched on Sundays or public holidays
Once an order is dispatched, it cannot be modified or cancelled

Shipping Partner

All orders are shipped via Indian Postal Services
Delivery timelines may vary based on the customer’s location and postal network availability

Delivery Timeline

Estimated delivery time:
3–4 business working days (typically)
Up to 7 days maximum in rare cases

Delivery timelines are indicative and may be affected by factors beyond our control, including weather conditions, strikes, or logistical delays.

Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout
Any additional duties, taxes, or charges levied by authorities (if applicable) must be borne by the customer

Address Accuracy

Customers are responsible for providing complete and accurate shipping details
We are not liable for delays, non-delivery, or loss due to incorrect or incomplete address information
Re-shipping due to incorrect address details may incur additional charges

Delivery Delays

While we strive to meet delivery timelines, The Bookmark & Co is not responsible for delays caused by:

Indian Postal Service delays
Natural disasters or force majeure events
Government restrictions or strikes
Incorrect contact or address details provided by the customer

Damaged or Missing Packages

If your package arrives damaged, please refer to our Cancellation & Return Policy for replacement guidelines
Any issues must be reported within 24 hours of delivery
Requests must be supported with valid visual proof, including a clear unboxing video

Tracking Information

Tracking details will be shared via email or WhatsApp (where applicable) once the order is dispatched
Tracking updates are dependent on the shipping partner’s system

International Shipping

Currently, we do not offer international shipping
Orders are delivered only within India

Contact Us

For shipping or delivery-related queries, please contact us:
📧 Email: hello.thebookmarkandco@gmail.com

📍 Office Address:
The Bookmark & Co
No. 8, Masilamani Street
T. Nagar, Chennai – 600017

📞 Phone / WhatsApp: +91 94441 40888